Six Game Privacy Policy – How We Protect Your Data in Pakistan

1. About This Privacy Policy

Six Game is committed to handling player data responsibly, transparently, and in accordance with applicable data protection principles. This policy is written in plain English rather than legal boilerplate because we believe our players — particularly those accessing Six Game from Pakistan — deserve to understand exactly how their information is used, not to need a lawyer to decipher it.

The Six Game platform collects personal data for specific, defined purposes only. We do not collect data speculatively or hold information longer than necessary. Each category of data we collect has a clear reason attached to it, and that reason is explained in this policy.

This policy applies to the personal data of all registered players, former players, and visitors to the Six Game platform who have not yet registered. It covers data collected through the website, any mobile application, customer support channels, and marketing communications.

2. Data We Collect

Six Game collects personal data in the following categories. The table below summarises each type, when it is collected, and why.

2.1 Data You Provide Directly

The majority of personal data Six Game holds is provided directly by you — during registration, during KYC verification, when making deposits or withdrawals, and when you contact support. We only ask for information that is genuinely necessary for the purpose at hand. For example, we collect your CNIC number because identity verification is a regulatory and fraud-prevention requirement, not because we want to accumulate personal profiles.

2.2 Data Collected Automatically

When you access Six Game, certain technical data is collected automatically. This includes your IP address, the device and browser you are using, and timestamps of platform interactions. This data is used for security monitoring, platform performance optimisation, and fraud prevention. It is not used to build advertising profiles or sold to any third party.

3. How We Use Your Data

Six Game uses personal data for the following specific purposes:

• Account creation and management: Processing your registration, maintaining your account, and enabling you to log in securely.
• Identity verification (KYC): Confirming that you are who you say you are, that you meet the minimum age requirement of 18, and that your payment methods are registered in your own name.
• Payment processing: Handling deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard, and processing withdrawals to the same methods in PKR.
• Fraud detection and prevention: Monitoring account activity for patterns that suggest account sharing, multi-accounting, bonus abuse, or financial fraud.
• Responsible gaming compliance: Tracking deposit patterns and session behaviour to identify players who may benefit from responsible gaming interventions, including deposit limit notifications and self-exclusion support.
• Customer support: Responding to queries, resolving disputes, and maintaining records of support interactions for quality assurance.
• Legal and regulatory compliance: Meeting obligations under applicable law, including anti-money laundering requirements and responding to lawful requests from authorities.
• Platform improvement: Using aggregated, anonymised gameplay and technical data to identify performance issues and improve the Six Game platform.
• Marketing communications: Sending promotional emails and SMS notifications — but only where you have opted in. You can withdraw this consent at any time.

4. Legal Basis for Processing

Six Game processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between Six Game and the player — including account management, payment processing, and KYC verification.
• Legal obligation: Processing required to comply with applicable laws — including anti-money laundering obligations, age verification requirements, and responding to lawful authority requests.
• Legitimate interests: Processing carried out for Six Game's legitimate business interests where those interests do not override player rights — including fraud prevention, security monitoring, and platform improvement using aggregated anonymised data.
• Consent: Processing based on explicit opt-in consent from the player — primarily marketing communications. Consent can be withdrawn at any time without affecting prior processing.

For each processing activity, Six Game has identified the most appropriate legal basis. Where processing is based on legitimate interests, Six Game has assessed that those interests are not outweighed by the player's rights and expectations — taking into account the nature of the data, the context of collection, and the likely impact on the player.

5. Sharing Your Data

Six Game does not sell personal data. We do not share player data with advertisers, data brokers, or any third party for commercial gain. Data is shared only in the following circumstances:

5.1 Service Providers

Six Game works with a limited number of third-party service providers who need access to player data to perform specific functions on our behalf. These include payment processors (who receive the payment details necessary to execute deposit and withdrawal transactions), identity verification services (who process CNIC and other KYC documents), and cloud infrastructure providers (who store platform data on secure servers). All service providers are bound by data processing agreements that restrict them from using Six Game player data for any purpose other than the service contracted.

5.2 Legal and Regulatory Authorities

Six Game will share personal data with law enforcement, regulatory bodies, or other legal authorities where required to do so by law — for example, in response to a valid court order, a legally mandated regulatory request, or during an anti-money laundering investigation. Six Game will not share data beyond what is specifically required by the applicable legal demand.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of Six Game's business, player data may be transferred to the acquiring entity as part of the transaction. Players would be notified of any such transfer and any material change to how their data is processed before the change takes effect.

6. Data Security

Protecting player data is something Six Game invests in continuously. The measures currently in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Six Game platform.
• Encrypted storage for sensitive data at rest — including identity documents, financial data, and authentication credentials.
• Role-based access controls that restrict which Six Game team members can access what categories of data. KYC documents, for example, are accessible only to the compliance team.
• Two-factor authentication on all internal Six Game systems that handle player data.
• Regular security reviews to identify vulnerabilities and verify that controls are functioning as intended.
• Incident response procedures that ensure any security incident is identified, contained, and notified to affected players promptly.

Despite these measures, no platform can guarantee absolute security. If you suspect your Six Game account has been accessed without your authorisation, contact support immediately and change your password. Six Game will act quickly to secure the account and investigate the incident.

7. Data Retention

Six Game does not retain personal data indefinitely. Data is kept only for as long as it is needed for the purpose it was collected, or for as long as legal and regulatory obligations require retention. The general retention principles applied are:

• Active account data is retained for as long as the account remains open and active.
• Following account closure, player data — including KYC documents and transaction records — is retained for a minimum period required by applicable law, typically five years, to support anti-money laundering compliance and dispute resolution.
• Support communications are retained for three years following the last interaction, to support quality assurance and dispute resolution.
• Marketing consent records are retained for as long as marketing activity continues, plus a reasonable period after to demonstrate compliance.
• Technical and device data collected for security purposes is retained for a shorter period, typically 12 months, unless a specific security investigation requires longer retention.

When data reaches the end of its retention period, it is securely deleted or anonymised. Anonymised data — from which no individual can be identified — may be retained indefinitely for statistical and platform improvement purposes.

8. Cookies & Tracking Technologies

Six Game uses cookies and similar tracking technologies on the platform. A cookie is a small file stored on your device when you visit a website. Cookies are used by Six Game for the following purposes:

8.1 Essential Cookies

These cookies are necessary for the platform to function. They manage your login session, maintain your account state between pages, and provide security checks. Essential cookies cannot be disabled without breaking core platform functionality. They do not track you for advertising purposes.

8.2 Performance Cookies

These cookies collect anonymised information about how players use the platform — which pages load slowly, which features are used most frequently, and where technical errors occur. This data is used to improve platform performance. Performance cookies do not identify individual players.

8.3 Preference Cookies

These cookies remember your platform preferences — such as language settings and display options — so you do not have to re-enter them each session.

8.4 Managing Cookies

You can manage cookie preferences through your browser settings. Most browsers allow you to view, block, or delete cookies. Note that blocking essential cookies will prevent some Six Game features from working correctly. Non-essential cookies can be blocked without affecting core account functionality.

9. Payments, KYC & Financial Data

Because Six Game processes real PKR transactions — including deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard — financial data is handled with particular care. When you make a deposit or request a withdrawal, the transaction details necessary to execute that payment are passed securely to the relevant payment processor. Six Game does not store full card numbers or full mobile wallet credentials on its own servers.

KYC verification involves processing copies of identity documents — principally your CNIC. These documents are handled by Six Game's compliance team or a contracted identity verification service. Access to KYC documents is restricted and logged. Documents are used solely for the purposes of verifying your identity, age, and the ownership of your payment methods. They are not used for any other purpose and are not shared beyond what is necessary for the verification process.

Transaction records — deposits, withdrawals, bet placements, and winnings — are retained as required by anti-money laundering and financial record-keeping obligations. Players can view their own transaction history at any time through their account dashboard.

10. Marketing Communications

Six Game sends marketing communications — including promotional emails and SMS messages about bonuses, new games, and special offers — only where you have given explicit consent to receive them. During registration, you are given the option to opt in to marketing. This is a genuine choice, not a pre-ticked box.

If you opt in and later change your mind, you can withdraw your marketing consent at any time through any of the following methods:

• Using the unsubscribe link included in every marketing email.
• Updating your communication preferences in your account settings.
• Contacting Six Game support and requesting removal from marketing lists.

Withdrawing marketing consent does not affect your ability to use Six Game or your entitlement to transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts. These service communications are sent regardless of marketing preferences because they are necessary for the proper operation of your account.

11. Minors

Six Game does not knowingly collect personal data from individuals under the age of 18. The platform is strictly for adult use. Age verification is part of the registration process and is reinforced through KYC document checks before withdrawal rights are granted.

If Six Game becomes aware that a player is under 18, the account will be closed, any balance returned to the funding source where possible, and any data held beyond what is necessary for legal compliance will be deleted promptly.

12. Exercising Your Data Rights

As a Six Game player, you have the data rights set out in the summary section above this policy. To exercise any of these rights, contact the Six Game support team. We will acknowledge your request within 72 hours and aim to fulfil it within 30 days. If your request is complex or we receive a high volume of requests, we will let you know if additional time is needed.

Requests to access, correct, or delete data are handled free of charge in most circumstances. If a request is manifestly unfounded or excessive — for example, a repeated request for the same data within a short period — Six Game reserves the right to charge a reasonable fee or decline the request, with a clear explanation provided to the player.

Where Six Game declines to fulfil a data rights request — for example, because retaining the data is required by anti-money laundering law — we will explain the reason clearly. You have the right to challenge this decision through the Six Game complaints process.

Verification of your identity before fulfilling data rights requests is a necessary step. This protects you from someone else fraudulently accessing or deleting your data. Typically, identity verification for data rights requests can be completed through your logged-in account, avoiding the need to submit additional documents.

13. Changes to This Privacy Policy

Six Game reviews this Privacy Policy periodically and updates it when the way we handle data changes or when legal requirements change. When material updates are made — changes that affect how we use your data or your rights in a significant way — we will notify registered players by email and via an in-platform notice, at least 14 days before the change takes effect where possible.

Minor updates — such as clarifications that do not change the substance of the policy, or corrections of typographical errors — may be made without advance notice. The "Last Updated" date at the top of this policy will always reflect the most recent revision, so you can check back if you want to confirm whether anything has changed since you last read it.

If you disagree with a material change to this policy, you are entitled to close your account and withdraw any available balance before the change takes effect. Continued use of Six Game after the effective date of a policy update constitutes acceptance of the revised policy.

14. Contact Six Game About Privacy

If you have questions about this Privacy Policy, want to exercise a data right, or want to raise a complaint about how Six Game has handled your data, please get in touch:

• Email: support@sixgame.bio
• Live Chat: Available 24/7 through your logged-in Six Game account dashboard
• Response Time: Email queries acknowledged within 72 hours; live chat responses typically within 5 minutes

For privacy-specific queries — particularly data rights requests — please use the email channel and include "Privacy Request" in the subject line. This ensures your message is routed directly to the team member responsible for data protection matters.

Six Game is committed to resolving privacy queries and complaints promptly and fairly. If you remain unsatisfied after raising a complaint with Six Game directly, you have the right to escalate the matter to the relevant regulatory authority in your jurisdiction.